Implementation Program Manager

The role

The Implementation Program Manager manages end-to-end delivery of Roadrunner implementation engagements. This person delivers complex solutions and monitors project quality, financials, risk, and performance.

What you will do

• Deliver multiple moderately complex to complex solutions.
• Manage end-to-end delivery of Roadrunner implementation engagements.
• Monitor project quality, financials, risk, and overall delivery performance.
• Ensure programs are delivered on time and within budget.
• Proactively identify and mitigate project risks.
• Manage project plans across multiple concurrent engagements.
• Communicate effectively with executive stakeholders, including C-level leaders.
• Drive product adoption by aligning implementations to business goals and innovation.
• Collaborate with cross-functional and geographically distributed teams.

Required qualifications

• Experience in solutions engineering, solutions architecture, or technical consulting with a track record of owning complex enterprise deals or implementations end-to-end.
• Comfort engaging both technical teams and executive stakeholders, including CIOs, RevOps leaders, and CAOs.
• Hands-on familiarity with CPQ and CRM systems (e.g., Salesforce, SAP CPQ, HubSpot).
• Strong understanding of enterprise quoting, pricing, and approval workflows.
• Working knowledge of ERP platforms (e.g., NetSuite, Oracle, SAP) and how they integrate with the broader revenue stack, including order management, billing, and revenue recognition.
• Proven experience delivering quote-to-cash programs.
• Strong communication skills - able to translate complex technical concepts into clear narratives for business audiences and vice versa.
• Willingness to spend time in San Francisco during onboarding and travel as needed.

Nice to have

• You’ve sold or implemented CPQ specifically
• You’re comfortable with data modeling and can dig into pricing, etc. data schemas without needing a hand-hold from engineering.
• You've been at an early-stage company and know what full ownership of end-to-end delivery actually feels like.

Benefits

• Medical, dental, and vision benefits for you and your family.
• Lunch and dinner, as well as snacks and coffee.
• Take what you need vacation policy.

About the company

Roadrunner is building a new agentic stack called PQA designed for the enterprise. It is Kleiner Perkins’ first incubation since Glean, led by second-time founders.