Operations Manager (m/f/d)

The role

You will lead and establish a station location by overseeing day-to-day operations. You will manage a local team, optimize processes, and handle fleet management and customer consultation.

What you will do

• Independent leadership and establishment of the location
• Implementation of existing standards and processes
• Coordination of vehicle returns, handovers, and vehicle preparation
• Communication with international teams for ongoing improvements
• Motivation and leadership of the on-site team
• Onboarding, task planning, and quality control
• Recruitment of talent for the location
• Fleet management including documentation, maintenance, and cleanliness
• Coordination with local service partners
• Customer consultation on products

Required qualifications

• Successfully completed training or studies in a relevant subject area or comparable qualification
• At least 1-2 years of relevant work experience
• High service and customer orientation with a friendly and open demeanor
• Hands-on and effective communicator
• Resilient problem solver
• Highly organized
• Excellent english
• Fluent in the language for the country applied for
• Driver's license Class B

Nice to have

• Experience in areas such as car rental, tourism, or similar
• Experience in leading employees or teams

Benefits

• Regular team events such as joint sports sessions, barbecues or after-work drinks
• Annual camper budget
• Corporate Benefits Platform and Family & Friends Discounts
• Roadsurfer covers 50% of your health insurance contribution
• 60% of meal vouchers covered by Roadsurfer

About the company

Roadsurfer is Europe's largest campervan rental company. They offer products including rent, abo, sales, and a platform for booking unique camping spots.