MAINZ - Teamleiter Operations (m/w/d)

The role

You will build and manage a location by ensuring smooth daily operations and optimizing processes. You will lead a team, manage the vehicle fleet, and provide customer advice for products like myroadsurfer, abo, spots, and rent.

What you will do

• Build the location independently with central departments and the team.
• Ensure smooth daily operations.
• Support the implementation and adaptation of existing standards.
• Contribute ideas for process improvement such as vehicle handover coordination.
• Exchange regularly with roadsurfer teams in other countries.
• Promote the team through structured onboarding, task planning, and regular feedback.
• Handle independent recruiting to build the team.
• Oversee the vehicle fleet and coordinate with local service partners.
• Advise customers on products including myroadsurfer, abo, spots and rent.

Required qualifications

• Erfolgreich abgeschlossene Ausbildung oder Studium in einem relevanten Bereich oder eine vergleichbare Qualifikation
• Mindestens 1-2 Jahre Berufserfahrung
• Ausgeprägte Service- und Kundenorientierung
• Freude an einer offenen und freundlichen Kommunikation
• Hands-on-Mentalität
• Pragmatisch und lösungsorientiertes Agieren
• Sehr gute Deutsch- und Englischkenntnisse
• Führerschein Klasse B

Nice to have

• Erste Erfahrung in der Teamführung
• Berufserfahrung in den Bereichen Autovermietung, Tourismus oder verwandten Feldern

Benefits

• TEAMSPIRIT & TEAMEVENTS
• Regelmäßige Teamevents wie gemeinsame Sportsessions, Grillabende oder Feierabenddrinks
• CAMPER BUDGET: jährliche Freimiete für Camper
• JOBRAD
• Corporate Benefits Plattform
• Travel Industry Card
• Family & Friends Rabatte

About the company

roadsurfer is Europe's largest campervan rental company. They offer products including rent, abo, sales, and the roadsurfer spots platform.