Operations Manager (m/w/d)

Duisburg. Posted a month ago

The role

You will build and manage a location and its daily operations. You will lead a team, optimize processes, manage the vehicle fleet, and advise customers.

What you will do

Build the location together with central departments and the team.
Ensure smooth daily operations.
Implement and develop existing standards and processes.
Work closely with international roadsurfer teams to improve processes.
Lead the team with empathy and clear communication.
Build the team and find talent through recruiting.
Oversee the vehicle fleet and coordinate local service partners.
Advise customers on products.

Required qualifications

Successfully completed training or studies in a relevant field or comparable qualification.
At least 1–2 years of professional experience, ideally in car rental, tourism or similar areas.
Strong service and customer orientation.
Open and friendly manner.
Pragmatic and solution-oriented way of working.
Very good German and English skills.
Driver's license class B.

Nice to have

First experience in team leadership

Benefits

Team spirit and team events like sports sessions, BBQs or after-work drinks.
Annual free rental for campers.
Jobrad offer.
Corporate Benefits platform.
Travel Industry Card.
Family & Friends discounts.

About the company

roadsurfer is Europe's largest campervan rental company. They also offer a platform called roadsurfer spots to discover and book unique camping spots.