Services Specialist & Planner

The role

You will orchestrate the end-to-end planning, scheduling, and execution of global service operations. You will align site requirements, engineering resources, and logistics to ensure maintenance windows for radars.

What you will do

• Plan and schedule preventive maintenance, corrective visits, and system upgrades across global radar sites.
• Coordinate timelines with airport, wind farm, and facility managers.
• Manage pre-visit workflows including access clearances, safety compliance, and site checklists.
• Verify tooling and safety gear are ready before team members deploy.
• Partner with Supply Chain to ensure spare parts, RMA items, and test gear arrive on schedule.
• Keep inventory stages aligned with planned maintenance windows worldwide.
• Issue service bulletins, maintenance notices, and post-visit verification reports.
• Track ticket turnaround times, SLA compliance, and window success rates.
• Refine runbooks, site checklists, and operational workflows based on field feedback.
• Support commercial reviews by clarifying service scope and contract entitlements.

Required qualifications

• BA, BSc, or HBO degree in Operations Management, Logistics, Technical Business Administration, or Industrial Engineering
• 3+ years in technical planning, service coordination, dispatching, or operations within high-tech hardware
• Hands-on experience with service management platforms and ERP or ticketing systems
• Practical understanding of SLAs, service scope, and commercial contract structures
• Fluent English, both spoken and written
• Detail-oriented planner with strong multi-tasking skills under changing priorities
• Proactive problem solver focused on continuous workflow improvements
• Collaborative communicator comfortable aligning internal teams, sub-contractors, and site operators

Benefits

• Working for a Great Place to Work® certified company
• Comprehensive pension plan
• Commuting allowance
• 30 days of paid holiday leave (with the possibility to buy 3 additional days)
• Opportunities to develop your skills even further through training and certifications
• High quality laptop/desktop, monitor, headphones, and any other equipment necessary for your role
• An international team of 30+ nationalities
• Social events and Friday drinks

About the company

Robin Radar is a defence technology leader in detecting, tracking and classifying drones and other small airborne objects. They are one of the top 10 fastest-growing companies in the Netherlands.