Head of Delivery

The role

You will lead and scale the Delivery organization, including Implementation Engineering and Forward Deployed Engineering teams. You will own the customer delivery strategy and work hands-on with customers on complex implementations.

What you will do

• Lead and scale the Delivery organization.
• Own Implementation Engineering and Forward Deployed Engineering teams.
• Work directly with customers on complex implementations.
• Create repeatable frameworks for scoping, implementation, deployment, escalation, and handoff.
• Partner with Sales and Solutions Architects to ensure successful deployments.
• Establish definitions for implementation success, time-to-value, and deployment health.
• Identify ways to make the organization more scalable through people, process, product, or automation.
• Hire, coach, and develop technical talent.
• Create feedback loops with Product and Engineering.
• Partner across GTM functions to create a seamless customer experience.

Required qualifications

• Built or led a customer-facing technical delivery, forward deployed engineering, implementation engineering, professional services, or similar organization in a technical software company.
• Deeply technical and comfortable working alongside engineers on complex customer problems.
• Hands-on leader.
• Personally worked with customers on complex implementations.
• Ability to balance customer-specific needs with the need to build a scalable product and organization.
• Excellent people leader.
• Ability to operate across technical and business audiences.
• Strong judgment around prioritization and resource allocation.

Nice to have

• Built a Delivery or Forward Deployed Engineering function from an earlier stage.
• Worked in developer tools, infrastructure, AI/ML, data platforms, robotics, computer vision, or another deeply technical product environment.
• Supported deployments involving both software and the physical world.
• Experience working with enterprise customers on complex, multi-stakeholder deployments.
• Built systems that improved time-to-value or made a services-heavy motion more repeatable and scalable.
• Owned the entire customer success process.

About the company

Roboflow is on a mission to give software the sense of sight. Their platform helps developers and organizations build, deploy, and manage computer vision applications.