Named Technical Support Engineer

The role

You will act as the technical continuity and regional representative for a single strategic enterprise customer. You will manage their computer vision deployment, lead enablement sessions, and diagnose complex issues across the CV/ML pipeline.

What you will do

• Become the technical continuity for the customer's computer vision deployment across your region
• Build deep contextual understanding of customer infrastructure, data sources, workflows, and constraints
• Serve as the regional representative of Roboflow inside the customer's environment
• Lead bitesize enablement sessions
• Maintain and evolve a shared customer knowledge base
• Diagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance
• Partner with Product, Field Engineering, and Account Executives to relay customer insights
• Identify latch-lifter opportunities to expand adoption of Roboflow technologies
• Ensure high-quality communication and expectation setting with customer stakeholders
• Participate in Support's on-call rotation as needed

Required qualifications

• 7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls)
• Strong scripting skills in Bash and Python
• Ability to diagnose issues across the full CV/ML pipeline: data to training to workflow to edge inference
• Hands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices
• Comfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure

Nice to have

• Experience with the Roboflow platform
• Prior named-account support or Technical Account Manager / DSE experience
• Pre-sales, solutions architecture, or consulting background
• Ability to articulate technical value as business outcomes

Benefits

• $4000/yr Travel Stipend
• $350/mo Productivity stipend
• $350/mo AI Tools stipend
• $150/mo team lunch stipend
• $500/one time home office stipend
• Cover up to 100% of health insurance costs for you and your partner or family
• Equity in the company

Before you apply

• Role requires being based in the US

About the company

Roboflow simplifies building and using computer vision models. They are a distributed team building tools, community, and resources to make the world programmable with artificial intelligence.