Support Engineer

The role

Support Engineers act as consultative technical advisors and proactive problem-solvers for enterprise customers. You will resolve technical issues, provide strategic advice, and act as a feedback loop between customers and the Product team.

What you will do

• Participate in Support's on-call rotation
• Ensure technical customer issues are serviced to contractual SLA and managed to resolution
• Create technical content to capture best practices
• Grow customer relationships through trusted advice
• Collaborate with Sales, Solutions Architects and Implementation Engineers
• Coordinate with the field and product to inform roadmaps
• Stay current with latest product features and releases
• Actively participate in the evolution of the support environment

Required qualifications

• 5+yrs experience with Linux & Networking Fundamentals (VPN, SSH, firewalls)
• Proficiency in scripting using Bash and Python
• Ability to diagnose issues spanning customer data input, cloud infrastructure, network connectivity, and model inference performance
• Knowledge of CV/ML pipeline practices to diagnose issues across data, training, and deployments on edge devices

Nice to have

• Experience of Roboflow Stack
• Experience with connecting and troubleshooting camera-based edge devices (webcams, Nvidia Jetson, Raspberry Pi)
• Prior experience in a Professional Services, Pre-Sales engineering, or Solutions Architecture role
• Ability to connect technical solutions to tangible business value

Benefits

• $4000/yr Travel Stipend
• $350/mo Productivity stipend
• Cover up to 100% of health insurance costs for you and your partner or family
• Equity in the company
• Relocation bonus for Hubs

About the company

Roboflow builds tools, community, and resources to make the world programmable with artificial intelligence. The company simplifies building and using computer vision models.