Customer Success Engineer

The role

Customer Success Engineers help self-serve and Corporate customers become independent users of Roboflow. You will develop and deliver technical enablement programs, host live educational sessions, and create reusable technical assets.

What you will do

• Develop, deliver, and improve technical enablement programs for self-serve customers
• Host bi-weekly webinars, technical workshops, office hours, and live educational sessions
• Develop learning journeys to guide customers through Roboflow technology
• Deliver structured 1:1 Targeted Enablement Option Pack for qualifying customers
• Create reusable technical enablement assets like documentation, videos, and walkthroughs
• Identify recurring customer questions to create scalable educational programs
• Monitor customer activation and engagement signals
• Measure participation and effectiveness of enablement programs
• Collaborate with Product to identify and close knowledge and usability gaps
• Stay current with latest Roboflow product features and best practices

Required qualifications

• Working knowledge of computer vision and machine learning, including datasets, annotation, model training, evaluation, and inference
• Comfortable using Python and working with APIs, notebooks, and common developer tooling
• Ability to become highly proficient across the Roboflow platform
• Understanding of model evaluation concepts including precision, recall, confidence thresholds, and confusion matrices
• Understanding of dataset quality, annotation strategy, dataset versioning, and identifying difficult examples
• Ability to translate technical concepts into clear, practical guidance

Nice to have

• Experience using the Roboflow platform or contributing to the Roboflow ecosystem
• Previous experience in Customer Success, technical enablement, Developer Relations, technical education, Solutions Engineering, or technical Support
• Experience creating technical educational content such as tutorials, videos, workshops, documentation, or developer courses
• Experience delivering webinars, workshops, technical demonstrations, or customer training
• Experience working with product-led growth or self-service SaaS customers
• Experience using product telemetry or customer activation data to inform customer engagement programs

Benefits

• $4000/yr Travel Stipend
• $350/mo Productivity stipend
• Cover up to 100% of health insurance costs for you and your partner or family
• Equity in the company
• Relocation bonus for Hubs

About the company

Roboflow builds tools, community, and resources to make the world programmable with artificial intelligence. The company simplifies building and using computer vision models.