Client Strategy, Enterprise (APAC)

The role

You will own a portfolio of accounts end-to-end to drive adoption, value realization, retention, and expansion. You will serve as the primary partner to users and executive stakeholders to ensure measurable ROI.

What you will do

• Serve as the primary contact for enterprise clients with a prescriptive and consultative approach.
• Plan and run QBRs and/or business reviews to align on client goals, roadmap, and next steps.
• Own the renewal process end-to-end, including forecasting renewal timelines, managing stakeholder alignment, and mitigating churn risk.
• Monitor adoption and health signals, quarterback escalations, and prevent churn through proactive engagement and action plans.
• Build success and account plans for each customer.
• Engage users and stakeholders to empower them to be Rogo advocates.
• Relay client insights back to product and engineering teams.

Required qualifications

• 3+ years of experience in customer-facing roles, including customer success, account management, or related roles.
• Proven track record in analyzing customer performance metrics and delivering strategic recommendations.
• Skilled in owning and managing customer relationships, including upsell and renewal conversations.
• Confident communicator with strong strategic planning and relationship management skills.
• Outstanding project management skills.
• Strong presentation and communication skills.

Nice to have

• 2+ years of front-office experience at a top-tier investment bank, private equity firm, or hedge fund
• Experience within high-growth, enterprise financial technology companies that sell to investment banking, private equity, and/or other related high finance customers
• High-volume client-facing experience within the AI space
• Early experience at a hyper-growth startup
• Direct experience in finance, including banking, private equity, or similar roles

About the company

Rogo aims to transform global finance by empowering professionals at investment banks, private equity funds, and investment firms with AI. The company is scaling quickly and defining a new category of enterprise AI.