Customer Support Specialist

The role

You will provide client support through chat and email to existing Rogo clients. You will handle customer queries, diagnose root causes, and identify process optimizations to inform product improvements.

What you will do

• Handle customer queries in chat and email queues
• Ensure timely resolution of issues and adherence to SLAs
• Assist clients and teammates to diagnose root causes
• Provide clear workarounds where needed
• Identify process optimizations and automation
• Work with Customer Support Managers to streamline and scale support
• Collaborate across Product, Engineering, Sales and Post-Sales

Required qualifications

• 1+ years of experience in customer support or user operations within a B2B SaaS or technology environment
• Exceptional organizational and prioritization skills within an ambiguous environment and high-volume queues
• Excellent verbal and written communication skills with a keen eye for detail
• Excitement and interest to stay up-to-date and interested within the financial and AI markets
• Analytical mindset with experience using data to inform operational decisions
• A passion for delivering a best-in-class customer experience and a relentless drive for operational excellence

About the company

Rogo aims to transform global finance by empowering professionals at investment banks, private equity funds, and investment firms with AI. The company is scaling quickly and defining a new category of enterprise AI.