IT Support Specialist

The role

You will serve as the first line of support for employees and their technology. You will manage device lifecycles, helpdesk operations, and office AV to support the New York City headquarters and global remote workforce.

What you will do

• Own day-to-day helpdesk operations and resolve employee requests through a ticketing system.
• Manage the full device lifecycle including ordering, enrolling, deploying, maintaining, and retiring equipment.
• Maintain an accurate hardware inventory and coordinate shipping to remote employees and global offices.
• Track and manage software licenses.
• Support employee onboarding and offboarding through account provisioning and deprovisioning.
• Keep conference rooms and office AV running smoothly.
• Perform first-level troubleshooting of office network and connectivity issues.
• Document solutions and build knowledge base articles and how-to guides.

Required qualifications

• 2+ years of hands-on IT support or helpdesk experience.
• Working knowledge of MDM platforms (Iru, Intune, Jamf).
• Working knowledge of identity and access tools (Okta, Entra ID, Active Directory).
• Working knowledge of ticketing systems.
• Comfortable troubleshooting AV including conference room systems, cameras, microphones, and TVs.
• Understand networking fundamentals and familiarity with common networking devices.
• Experience coordinating and shipping IT equipment to remote employees and offices.
• Communicate clearly and patiently with colleagues at every level.
• Prioritize effectively across a busy queue.

Nice to have

• Experience supporting a Mac-first environment.
• Familiarity with Google Workspace or Microsoft 365 administration.
• Exposure to scripting or automation (Bash, Python, or PowerShell).
• Relevant certifications (CompTIA A+, Network+, Apple Certified Support Professional, or equivalent).
• Experience supporting employees in financial services or other security-conscious environments.

About the company

Rogo aims to transform global finance by empowering professionals at investment banks, private equity funds, and investment firms with AI. The company is scaling quickly and defining a new category of enterprise AI.