Senior Capacity Lead

The role

The Senior Capacity Lead owns country-level DSP shift scheduling and vehicle capacity planning. This role bridges demand forecasting and operational execution to ensure DSP partners provide the necessary couriers and vehicles.

What you will do

• Own country-level shift and DSP vehicle planning.
• Communicate with DSPs about planning-related adjustments, requirements and expectations.
• Update Forecast Files, share them with DSPs, and monitor adherence.
• Communicate and monitor Ramp Targets to DSPs.
• Oversee the creation and offboarding of driver profiles.
• Maintain accurate courier and vehicle databases.
• Collaborate with Dispatch and Account Managers to support recruitment, onboarding, and training of new couriers.
• Track attendance and performance metrics.
• Ensure scheduling and capacity activities remain compliant with safety standards, labor laws, and internal operational protocols.

Required qualifications

• 2+ years of experience in logistics, last mile, or workforce scheduling.
• Strong organizational and problem-solving skills.
• Reliability and ability to manage crises.
• Good communication, stakeholder management, and relationship-building skills.
• Analytical mindset with experience monitoring KPIs and producing reports.
• Fluent in the local language and English.

Benefits

• Competitive fixed salary
• Free fruit, snacks, coffee & soft drinks
• Kifli Premium Membership with 10% cashback on every purchase
• Unlimited paid vacation
• SZÉP card for health, leisure, or food benefits
• Free parking

About the company

Kifli is growing fast. The company has a friendly, down-to-earth team culture.