Rohlik
Customer Care Specialist HU
Budapest HQ, Remote. Posted 18 days ago
The role
You will help customers via phone, email and chat. You will resolve requests, handle complaints, and provide information about products and services.
What you will do
- Communicate with customers through email, phone and chat
- Resolve requests such as delivery time/address changes, item modifications, or contact detail updates
- Help customers when something goes wrong such as late orders, delivery issues, or complaints
- Provide accurate information about products and services
- Capture customer feedback and share it to improve service
- Use authority to compensate complaints with credits within defined limits
- Contribute to a positive team atmosphere
Required qualifications
- Experience from customer service or customer-facing roles
- Hungarian is a must (advanced level) written and spoken
- English is needed (written and spoken)
- Strong communication skills
- Naturally customer-oriented approach
- Stress resilience
- Ability to handle conflict situations calmly
- Quick learner
- Comfortable with basic tools (Google Workspace)
- Ability to think outside the box and find the best solution for the customer
- Willingness to work in shifts
Benefits
- Competitive fixed salary
- Free fruit, snacks, coffee and soft drinks
- Kifli Premium Membership with 10% cashback on every purchase
- Unlimited paid vacation
- Dog Friendly Office
- Company challenges
- SZÉP card for health, leisure, or food benefits
- Free parking
About the company
Kifli is a growing brand known for exceptional customer service. The company culture is described as friendly and down-to-earth.