Operational Excellence Manager (Last Mile)

The role

You will own the design and delivery of a 3 to 6 month continuous improvement roadmap for last mile operations. You will lead the adoption of group standards and deliver improvements in delivery efficiency, cost per order, and on-time performance.

What you will do

• Own the last mile improvement roadmap and ensure initiatives are delivered on time.
• Own initiatives end to end including framing problems, building business cases, running pilots, and scaling solutions.
• Lead adoption of operational best practices in loading, routing, and delivery through coaching and influence.
• Partner with group-level development and performance management teams and local site teams.
• Identify true causes of problems using real operation and data.
• Document processes using VSM and process maps.

Required qualifications

• 5+ years of operational experience owning projects or programs in the last mile for retail.
• Strong leadership and coaching capability.
• Excellent communication and stakeholder management.
• Analytical thinker who can define metrics, read data, and separate cause from correlation.
• Project management experience.
• Willingness to travel 2 to 3 days per week across sites.

Nice to have

• Background in e-commerce, grocery, or same-day delivery.
• Six Sigma and/or project management certification.

Benefits

• Strong fixed salary
• Free lunch every day
• Fresh fruit & veggies in the office
• Flexibility with three days in the office and 2 days at the Home Office
• Unlimited paid vacation based on trust
• Peer credits to use in our internal cafeteria
• Free Xtra membership
• 10% cashback on everything you buy on Rohlik

About the company

Rohlík Group is one of Europe’s fastest-growing online grocery platforms. Founded in 2014 in the Czech Republic, it serves more than one million customers across Czechia, Hungary, Austria, Germany, and Romania.