Customer Care Specialist (German) - PART-TIME 20hrs/week

Prague, Czech Republic, Remote. Posted a month ago

The role

You will help customers via phone, email and chat. You will resolve requests, coordinate with couriers, and work with other teams to solve problems.

Communicate with customers through email, phone and chat (inbound and outbound)
Resolve requests such as delivery time/address changes, item modifications, or contact detail updates
Help customers when something goes wrong - late orders, delivery issues, complaints
Coordinate with couriers to support successful and timely deliveries
Work closely with other teams (Logistics, Procurement, etc.) to solve problems fast
Provide accurate information about products and services
Capture customer feedback and share it to improve our service
Use your authority to compensate complaints with credits within defined limits
Contribute to a positive team atmosphere

Experience from customer service or customer-facing roles
German is a must (advanced level) - written and spoken
English OR Czech/Slovak is needed (written and spoken)
Strong communication skills
Naturally customer-oriented approach
Stress resilience
Ability to handle conflict situations calmly
Quick learner
Comfortable with basic tools (Google Workspace)
Can think outside the box and find the best solution for the customer
Willingness to work in shifts is required, the role may include work on weekends

Fixed salary and variable part
Free lunch every day
Fresh fruit & veggies in the office
Hybrid setup: After onboarding (typically 1–2 months), 3 days in the office, 2 days Home Office
Unlimited paid vacation based on trust
Peer credits to use in our internal cafeteria
Free Xtra membership
10% cashback on everything you buy on Rohlik.cz
Company sports challenges
Subsidised Multisport card

At Rohlik, Customer Care is one of the reasons we’re a love brand. Customers regularly praise our service on social media.