Customer Success Manager - Agriculture

The role

You will drive customer success by supporting a customer portfolio and ensuring smooth project execution and tool adoption. You will manage customer projects end-to-end and design farmer-facing enablement to drive participation and data quality.

What you will do

• Own the success of a defined customer portfolio as the primary point of contact and trusted advisor
• Guide customers through onboarding, data collection, verification, reporting, and reduction readiness
• Plan, manage, and execute customer projects end-to-end
• Drive primary data coverage through increased user engagement and data completion
• Serve as the first point of contact for agricultural users when needed
• Design and run farmer-facing enablement including digital webinars
• Collaborate with Account Management to relay customer feedback
• Collaborate with Product to translate farming knowledge into actionable product feedback

Required qualifications

• Agricultural background (practical farm experience, agricultural studies, or prior work with agricultural users)
• First experience in Customer Success, Operations or other fast-paced environments
• Comfortable working with data in Excel and digital platforms
• Fluent in German and English

Nice to have

• Polish
• French
• Portuguese
• Spanish

About the company

Root is Europe's primary data collection platform for F&B companies. They help customers measure and reduce farm-level emissions.