(Senior) Account Manager - Nachhaltigkeit

The role

You will drive customer success as a trusted advisor and account manager for enterprise customers. You will own a portfolio from onboarding and tool adoption through retention and ARR growth.

What you will do

• Grow annual contract values of existing enterprise customers
• Translate impact into tangible business value for economic buyers
• Lead renewal negotiations and drive upsell opportunities
• Expand reach within global enterprises across new regions, teams, and decision-makers
• Build and nurture strong relationships with clients as a trusted climate advisor
• Represent the customer voice and needs internally for product development
• Educate users and guide them toward progress on their Net Zero journey
• Onboard sustainability managers, farm technicians, and farmers to the platform
• Ensure high data integrity and meet data coverage targets
• Collect, consolidate, and prioritize product feedback

Required qualifications

• 3+ years of experience in customer-facing roles
• Speak excellent German (C2)
• Speak English (C1+)

Nice to have

• B2B SaaS, consulting, or startup/scale-up environments

About the company

Root builds software that helps companies along the food system get to net zero. They have raised more than 10m in funding and have onboarded large F&B players in Europe.