Freelance Customer Success Manager – Polish-Speaking

The role

You will support Polish-speaking customers on a project basis. You will run virtual trainings and support customers through key phases of the Root Platform.

What you will do

• Running virtual trainings with Polish-speaking customers
• Guiding customers through the Root Platform
• Supporting customer projects during active data collection phases
• Answering questions and ensuring data quality
• Acting as a point of contact for Polish-speaking users
• Flagging risks and opportunities to the internal Customer Success team

Required qualifications

• Native-level Polish (written and spoken)
• Professional proficiency in English
• Experience in Customer Success, Account Management, or Customer-Facing Operations
• Comfortable with virtual training delivery
• Self-organized
• Reliable
• Able to work independently with minimal supervision

Nice to have

• German skills
• Familiarity with sustainability, carbon accounting, or agricultural supply chains
• Experience with data collection platforms or survey/assessment tools

About the company

Root builds software that helps companies along the food system get to Net Zero. They have raised over €10m in funding and onboarded large F&B players in Europe.