Customer Success Manager, SMB

The role

You will support customers across their full lifecycle including implementation, value delivery, relationship building, renewals, and upselling. You will own a scale portfolio of 300+ SMB accounts using tech-touch and high-touch engagement.

What you will do

• Support customers across their full lifecycle
• Manage implementation, value delivery, and ongoing relationship building
• Handle renewals and upselling
• Own a scale portfolio of 300+ SMB accounts
• Improve and maintain account health
• Retain and grow revenue across your book
• Use a hybrid of tech-touch and high-touch engagement
• Work with other teams to share customer feedback
• Influence the product roadmap based on customer needs

Required qualifications

• Managing a scale portfolio
• Customer relationship building / empathy
• Commercial acumen
• Attention to detail
• Ability to leverage data to make decisions
• Teamwork
• Sales / account management experience including prospecting and multi-threading

Nice to have

• Experience in HR tech / Reward / HR
• Language skills, with a preference for German or French

Benefits

• Competitive compensation with significant upside potential for high performance
• Company ownership (meaningful equity stake)
• 37 days paid time off (25 days holiday + 4 wellness day + 8 public holidays)
• Up to 6% pension matching scheme
• £60 a month wellness allowance
• £500 per year Learning and Development budget
• Private healthcare cover with AXA
• Personal travel insurance
• 6 weeks work from anywhere per year
• Income protection insurance
• 16 weeks fully paid birthing parent leave, followed by 4 weeks at 50% pay
• 8 weeks for non-birthing parent

About the company

Ravio is a real-time data platform that helps companies build stronger teams through better compensation. It is a European leader in its space serving more than 1,200 clients.