Senior Implementations Product Specialist

The role

You will own customer adoption outcomes by leading product training and go-live stabilization. You will act as a radiology workflow consultant and partner with strategic accounts to optimize product configurations. You will also serve as a product expert and the voice of the customer to inform the product roadmap.

What you will do

• Lead product training and support go-live stabilization
• Drive post-go-live adoption across radiologists and customer stakeholders
• Serve as a radiology workflow consultant to clinical and operational stakeholders
• Conduct workflow discovery and gap analysis
• Partner with strategic, high-visibility customers
• Develop deep functional knowledge of Rad AI Reporting and Impressions
• Own the configuration of customer templates and maintain reusable templates
• Create and maintain training materials for customers and the Implementation team
• Partner with Product, Engineering, and Technical Support to resolve customer issues
• Support the sales process with clinical workflow expertise

Required qualifications

• Prior hands-on experience in a radiology or imaging environment
• Direct familiarity with radiologist reporting workflows, PACS, and/or dictation systems
• Ability to engage clinical stakeholders with credibility
• 4+ years of relevant customer-facing experience
• Strong organizational skills
• Excellent people/relationship management, coaching, and communication skills
• Practical working knowledge of SaaS solutions, implementations, and technical concepts
• Ability to build and maintain relationships with all functions and areas of the company

Nice to have

• Direct clinical experience as a radiology technologist, PACS administrator, or radiology IT specialist
• Bachelor’s degree or above
• Growth-stage scale startup experience
• Prior professional consulting or healthcare software implementation experience
• Familiarity with HL7, FHIR, and EHRs
• Experience supporting or selling radiology-specific HIT products

Benefits

• Comprehensive Medical, Dental, Vision & Life insurance
• HSA (with employer match), FSA, & DCFSA
• 401(k)
• 11 Paid Company Holidays
• Flexible PTO policy
• Annual company-wide offsite
• Periodic team offsites
• Annual equipment stipend

About the company

Rad AI is a healthcare AI company founded by a radiologist to transform radiology through AI-driven solutions. The company builds products that maximize radiologist productivity and improve patient care.