Customer Success Manager

The role

You will serve as a trusted advisor to radiology partners through the post-implementation lifecycle. You will drive product adoption, retention, and expansion for generative AI-driven healthcare solutions.

What you will do

• Serve as a trusted advisor through the post-implementation lifecycle including product adoption, value realization and renewal.
• Develop and maintain customer relationships through regularly scheduled check-in meetings.
• Hold Strategic Business Review meetings to secure renewals and generate growth opportunities.
• Represent the voice of the customer to Product and Machine Learning teams.
• Ensure a smooth onboarding experience for new radiology partners.
• Guide customers to adoption and expansion strategies tailored to their practice.
• Monitor customer accounts to ensure fast response to queries and identify improvement opportunities.
• Drive retention and growth by demonstrating product value.
• Build out a world-class customer success organization.

Required qualifications

• Bachelor’s degree or above.
• 3+ years of relevant customer success experience within a healthcare environment.
• Excellent people/relationship management, coaching, and communication skills.
• Strong project management and organizational skills.
• Practical working knowledge of SaaS solutions, implementations, and technical concepts.
• Ability to work in the Western time zone.

Nice to have

• Experience in a high-growth startup environment.
• Demonstrated record of identifying expansion and cross-sell opportunities.
• Knowledge of the healthcare industry and AI technology.
• Prior professional consulting or healthcare software implementation experience.
• Previous experience as a radiology technologist is highly preferred.

Benefits

• Comprehensive Medical, Dental, Vision & Life insurance
• HSA (with employer match), FSA, & DCFSA
• 401(k)
• 11 Paid Company Holidays
• Flexible PTO policy
• Annual company-wide offsite
• Periodic team offsites
• Annual equipment stipend

About the company

Rad AI is a healthcare AI company founded by a radiologist. They provide AI-driven solutions to transform radiology and improve patient care.