Customer Success Associate

United States - Remote. Posted 10 days ago

The role

The Customer Success Associate serves as a centralized resource to enable the Customer Success team to scale. You will own account maintenance duties, run technical account transitions, and support CSMs through data analytics and tool expertise.

What you will do

Own a portfolio of accounts as the primary point of contact
Run technical account transitions for customers end to end
Monitor client feedback and signals to flag account risks
Coordinate technical support escalations and follow engineering tickets
Partner with CSMs on Strategic Business Review ROI data and analytics reports
Maintain CRM hygiene through data checks and contract consolidation
Become an expert in internal tools including Orion, Europa, Linear, and Zendesk
Recommend process improvements to scale the Customer Success organization
Build a customer success organization that exceeds customer expectations

Required qualifications

Bachelor's degree or above
3+ years of experience in implementation, support, operations, or a related role
Strong data analytics skills
Hands-on experience in Microsoft Suite, Zendesk, Linear, and CRM systems such as HubSpot
Strong track record of using AI tools, such as Claude or Chat GPT
Strong project management, organizational, and communication skills

Nice to have

Experience in a high-growth startup environment
Experience in a healthcare environment, radiology big plus
Demonstrated record of identifying expansion and cross-sell opportunities
Knowledge of the healthcare industry and AI technology
Prior professional consulting or healthcare software implementation experience

Benefits

Comprehensive Medical, Dental, Vision & Life insurance
HSA (with employer match), FSA, & DCFSA
401(k)
11 Paid Company Holidays
Flexible PTO policy
Annual company-wide offsite
Periodic team offsites
Annual equipment stipend

About the company

Rad AI is a healthcare AI company founded by a radiologist to transform radiology through AI-driven solutions. The company has secured over $140M in funding and supports nearly 50% of all medical imaging in the U.S.