Fraud Operations Manager

The role

You will help customers in banking, fintech, online marketplaces, and real-money gaming maximize their use of Radar's location-based anti-fraud solutions. You will work cross-functionally to configure fraud rules, analyze data for insights, and optimize customer implementation.

What you will do

• Establish familiarity with Radar's functionality and back office UX to enable customers
• Identify, analyze and document anomalous or fraudulent end-user behavior
• Recommend platform optimizations to account for fraudulent behavior
• Serve as a subject-matter expert on fraud vectors for internal and external teams
• Leverage AI and automation tools to analyze datasets and refine anti-fraud modeling
• Develop understanding of end-user journeys to map fraud vectors to action patterns
• Stay abreast of fraud trends across core verticals
• Own the fraud and risk relationship for an assigned portfolio of accounts
• Lead recurring fraud syncs and partner with Customer Success and Solutions Engineering teams
• Inform the creation or optimization of new product capabilities

Required qualifications

• 3-5 years in fraud operations, risk, or trust & safety at a bank, fintech, payments company, or online marketplace
• Familiar with geolocation software and experience utilizing location data
• Experienced with SQL to query and analyze data, diagnose root causes, and recommend improvements
• Strong ability to articulate complex fraud problems to technical and non-technical stakeholders

Nice to have

• Advanced Google Sheets/Excel, Metabase, Tableau, Looker, or similar experience

Benefits

• Competitive salary
• Meaningful stock options
• 401(k) plan with 4% match
• Top-notch equipment
• Catered lunches
• Unlimited PTO
• Health, dental, and vision insurance with 100% coverage for employees
• 12 weeks of paid parental leave
• Commuter and fitness benefits

About the company

Radar is the global leader in geolocation, providing geofencing SDKs, maps APIs, and AI-enabled solutions for marketing, fraud, and operations teams.