Customer Success Manager / Enterprise Customer Success Manager

The role

You will manage a customer base of Fortune 500 and high-growth startup companies to drive growth and retention. You will own the customer lifecycle from implementation through renewals and expansion.

What you will do

• Own onboarding and implementation for new customers.
• Drive adoption, retention, and expansion by building strong customer relationships.
• Identify new growth opportunities and manage execution.
• Proactively spot issues and propose solutions to stay ahead of risk.
• Bring customer feedback and insights to CS, Product, and Engineering teams.

Required qualifications

• 1+ years of SaaS customer success experience
• Strong at identifying customer objectives and coordinating resources
• Clear, confident communicator for technical teams and executive stakeholders
• Able to make complex technical concepts simple, relevant, and valuable
• Highly organized and reliable across multiple accounts, projects, deadlines, and priorities
• Goal-oriented and proactive
• Curious, collaborative, resilient, and excited to operate in a fast-moving CS team

Nice to have

• Experience owning commercial discussions (i.e., renewals and expansions)

Benefits

• Competitive salary
• Meaningful stock options
• 401(k) plan with 4% match
• New HQ in Flatiron, NYC
• Top-notch equipment
• Catered lunches
• Unlimited PTO
• Health, dental, and vision insurance with 100% coverage for employees
• 12 weeks of paid parental leave
• Commuter and fitness benefits

About the company

Radar is the global leader in geolocation, providing geofencing SDKs, maps APIs, and AI-enabled solutions. The company processes over 1 billion API calls per day and is based in Flatiron, Manhattan.