Senior/Principal Product Manager - Operations

The role

You will own the strategy, roadmap, and delivery of internal tooling and integrations. You will work across CMDB, asset and service inventory, internal APIs, workflow automation, third-party integrations, and platform administration to help teams operate and scale the cloud platform.

What you will do

• Own the strategy, roadmap, and delivery of internal tooling, CMDB, service catalogues, operational workflows, and integrations.
• Translate business and operational needs into clear product requirements, specs, user stories, data models, and priorities.
• Partner with engineering to define solutions across APIs, integrations, automation, and platform tooling.
• Work with SRE, infrastructure, security, support, and other internal users to identify pain points and improve automation and self-service.
• Establish reliable sources of truth for infrastructure, services, customers, environments, ownership, and configuration.
• Drive prioritisation, backlog management, technical design discussions, delivery, and adoption.
• Define success metrics and ensure tooling is secure, observable, auditable, reliable, and well documented.
• Evaluate build vs. buy decisions and third-party tooling where appropriate.

Required qualifications

• Experience owning technical products, internal platforms, developer tooling, or infrastructure products end-to-end.
• Experience working across data centre operations, hardware lifecycle and inventory, infrastructure support, field operations, or adjacent operational environments.
• Strong technical fluency across APIs & integrations: REST, gRPC, webhooks, third-party APIs
• Strong technical fluency across Infrastructure: Kubernetes, cloud platforms, containers, infrastructure-as-code
• Strong technical fluency across Data & CMDB: relational modelling, inventory, ownership, dependency mapping
• Strong technical fluency across Automation: queues, schedulers, workflow engines, event-driven systems
• Strong technical fluency across Observability & security: logging, metrics, tracing, IAM, RBAC, audit logging
• Strong understanding of distributed systems concepts including retries, idempotency, eventual consistency, and failure handling.
• Strong prioritisation, communication, and stakeholder management skills.
• Comfortable working closely with engineers and making informed technical trade-offs without needing to be the primary implementer.
• Comfortable operating in a fast-paced environment and taking ambiguous problems from discovery through to delivery.

Nice to have

• Familiarity with tools such as NetBox, ServiceNow, Terraform, Grafana, Jira, or similar.

Benefits

• 25 days of annual leave
• Learning Time
• Private medical insurance via Bupa
• Cycle to Work Scheme
• Gympass subscription to a variety of gyms and wellbeing apps
• Participation in the company shares program
• Enhanced parental pay & leave

About the company

Radiant is redefining how AI infrastructure is built, designing and operating AI-native infrastructure platforms. It was established by Brookfield, a leading global alternative asset manager.