Advisor, User Care

The role

You will communicate with customers via phone, email, SMS, and chat to provide product information and troubleshoot technical problems. You will work with the engineering team to resolve app bugs and improve app engagement.

What you will do

• Communicate with customers via phone, email, SMS, and chat (Zendesk/Intercom)
• Provide knowledgeable answers to questions about the product, pricing, and availability
• Troubleshoot technical problems
• Work with internal departments to meet customer's needs
• Effectively communicate with our engineering team to resolve app bugs and problems
• Data entry in various platforms

Required qualifications

• Experience in Customer Service or Customer facing role
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Experience using ZenDesk, Intercom, or related tools
• Experience working in Financial Services or Fintech software companies
• Experience working in a high paced work environment
• A willingness to learn and grow
• Ability to multi-task, organize, and prioritize work

Nice to have

• 1-2 years of customer service experience preferred
• Conversational level Spanish preferred
• Fintech, HR tech, or payments experience is a plus

Benefits

• Flexible PTO
• Medical, Dental, Vision, Life, Disability coverage
• Parental leave
• Monthly stipend
• Equity options

About the company

Rain is an AI Financial Health Platform serving 3.5 million employees at organizations like McDonald's, Marriott, and T-Mobile. The company works to optimize employees' financial lives to prevent shortfalls and build long-term stability.