Senior Implementations Specialist

The role

The Senior Implementations Specialist supports external clients and internal teams in implementing Rain for new and existing customers. You will manage the implementation process end-to-end and collaborate with Product, Engineering, Sales, and Customer Success teams.

What you will do

• Support external clients and internal teams in the implementation of Rain
• Scope out customer needs and requests during implementations
• Project manage the implementation process end-to-end
• Configure and implement customers to drive adoption and maximize revenue
• Partner with Sales and Customer Success teams
• Collaborate with Product and Engineering to troubleshoot issues and provide feedback
• Support the development and documentation of processes and best practices
• Look for opportunities of improvement in existing processes

Required qualifications

• 2+ years of relevant implementation or onboarding experience
• 1+ year in a customer facing role managing stakeholders and timelines
• Strong project management and prioritization skills
• Ability to manage multiple projects at once without compromising
• Experience working with JIRA, Hubspot, Salesforce, and similar systems of customer record
• General curiosity and desire to learn

Nice to have

• Experience with HCM and HR Tech preferred

Benefits

• Flexible PTO
• Medical, Dental, Vision, Life, Disability coverage
• Parental leave
• Monthly stipend
• Equity options

Before you apply

• Interview process tends to take about 4 weeks to complete

About the company

Rain is an AI Financial Health Platform serving 3.5 million employees at organizations like McDonald's, Marriott, and T-Mobile. The company is backed by investors including QED and Prosus.