Customer Engineering Lead

The role

You will manage the customer-facing arm of the engineering organization. You will act as a player-coach to resolve partner issues, define technical artifacts, and translate support patterns into product insights.

What you will do

• Answer technical support tickets
• Debug partner integrations
• Work directly with partners to resolve issues
• Own the technical escalation path from support through engineering
• Serve as the primary customer advocate within engineering discussions
• Identify opportunities to leverage AI and automation to increase operational efficiency
• Define and maintain customer engineering artifacts such as documentation, guides, runbooks, and recipes
• Help establish the operating model and collaboration framework between product and post-sales
• Partner with platform and product to translate support patterns into actionable product insights

Required qualifications

• 5+ years of experience in solutions engineering, forward-deployed engineering, or a related technical partner-facing role
• At least 3 years in a leadership capacity
• Comfortable reading and contributing to an enterprise codebase
• Excellent communicator who can translate complex technical concepts for non-technical audiences
• Experience defining and implementing SLAs and escalation processes

Nice to have

• Experience at a card issuing platform or payments infrastructure company
• Familiarity with card network operations, BIN management, and transaction processing
• Experience building customer engineering teams and functions

Benefits

• Unlimited time off (minimum 10 days required)
• Flexible working
• Stipend to set up a home workspace
• 95% coverage of health, dental, and vision plan costs for US Rainmakers
• 90% coverage for dependents
• 100% company-subsidized life insurance plan
• 401(k) with a 4% company match
• Equity option plan
• Monthly stipend for eligible health and wellness spending
• In-office meals via DoorDash credit
• Team and company offsites, both domestic and international

About the company

Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. It delivers secure, scalable infrastructure that makes money move freely and instantly around the world.