Implementation Specialist

The role

You will facilitate the integration of company accounts into the platform and collaborate with internal teams to ensure successful onboarding. You will also analyze product performance and work with product managers to define business requirements.

What you will do

• Collaborate with internal teams to understand customer needs and tailor solutions.
• Facilitate the integration of company accounts into the platform.
• Troubleshoot issues during the transition.
• Analyze product performance and track metrics to identify improvement opportunities.
• Support the design of onboarding workflows for new business customers.
• Provide data-driven insights to enhance the user experience.
• Work with product managers to define business requirements and create user stories.

Required qualifications

• Bachelor's degree in Business, Analytics, Economics, or a related field.
• 0-2 years of experience in an implementation, customer success, or similar role.
• Strong analytical and problem-solving skills.
• Ability to work multiple complex projects simultaneously.
• Excellent communication skills.
• Ability to work cross-functionally with diverse teams.
• Ability to work independently and take ownership of tasks.

Nice to have

• Experience in the financial services or credit card industry.
• Familiarity with SQL and other data query tools.
• Knowledge of customer onboarding best practices in a tech-driven environment.

Benefits

• Unlimited time off (minimum 10 days required).
• Flexible working.
• Stipend to set up a home workspace.
• 95% coverage of health, dental, and vision plan costs for US Rainmakers.
• 90% coverage for dependents.
• 100% company-subsidized life insurance plan.
• 401(k) with a 4% company match.
• Equity option plan.
• Monthly stipend for eligible health and wellness spending.
• Lunch and dinner via DoorDash credit for those working from the office.
• Team and company offsites, both domestic and international.

About the company

Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. The company provides secure, scalable infrastructure for moving, storing, and using stablecoins.