Rain
Associate Account Manager
New York, NY, Remote. Posted 8 days ago
The role
You will own renewals and expansions for a set of live partners in your coverage area. You will handle partner escalations, grow net revenue retention, and pass partner feedback to Product.
What you will do
- Own renewals for the live partners, from the first conversation through signed paperwork
- Find and close expansion opportunities in your accounts
- Grow net revenue retention (NRR) for your coverage area
- Flag churn or contraction risk early
- Handle partner escalations regarding partnership, program configuration, commercial terms, and products
- Keep detailed account health and notes up to date
- Build a health snapshot of your accounts
- Pass partner feedback to Product to help shape the roadmap
- Help write and improve Account Management playbooks
- Learn Rain's products in depth
Required qualifications
- 0 to 3 years of experience in account management, as an account executive, or in customer success, in fintech, payments, or B2B SaaS
- Comfort talking with partners about renewals, pricing, and commercial terms
- Clear written and verbal communication on calls, over email, and in shared Slack channels
- Strong organization
- Curiosity about how payments work and about stablecoins
- Willingness to learn technical topics, including reading API documentation
- Ownership to see issues through to resolution
- Comfort working at a fast-growing company
Nice to have
- Exposure to card issuing, embedded finance, crypto, or stablecoins
- Experience working toward a renewal, upsell, or expansion target
Benefits
- Unlimited time off (10 days minimum required)
- Flexible working
- Stipend to set up a home workspace
- 95% coverage of health, dental, and vision plan costs for US Rainmakers
- 90% coverage for dependents
- 100% company-subsidized life insurance plan
- 401(k) with a 4% company match
- Equity option plan
- Monthly stipend for eligible health and wellness spending
- In-office meals via DoorDash credit
- Team and company offsites, both domestic and international
About the company
Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. It is a hypergrowth company valued at $1.95B.