Associate Account Manager

The role

You will own renewals and expansions for a set of live partners. You will handle partner escalations and grow net revenue retention for your coverage area.

What you will do

• Own renewals for live partners from first conversation through signed paperwork
• Find and close expansion opportunities in accounts
• Grow net revenue retention and flag churn or contraction risk
• Handle partner escalations regarding partnership, configuration, terms, and products
• Keep detailed account health and notes up to date
• Build a health snapshot of accounts to prioritize time
• Pass partner feedback to Product to help shape the roadmap
• Help write and improve Account Management playbooks
• Learn Rain's products including stablecoin card issuing, card network basics, and APIs

Required qualifications

• 0 to 3 years of experience in account management, account executive, or customer success in fintech, payments, or B2B SaaS
• Comfort talking with partners about renewals, pricing, and commercial terms
• Clear written and verbal communication on calls, email, and Slack
• Strong organization to manage many accounts, deadlines, and follow-ups
• Curiosity about how payments work and about stablecoins
• Willingness to learn technical topics including reading API documentation
• Ownership to see partner issues through to resolution
• Comfort working at a fast-growing company

Nice to have

• Exposure to card issuing, embedded finance, crypto, or stablecoins
• Experience working toward a renewal, upsell, or expansion target

Benefits

• Unlimited time off (10 days minimum required)
• Flexible working
• Stipend to set up a home workspace
• 95% coverage of health, dental, and vision plan costs for US Rainmakers
• 90% coverage for dependents
• 100% company-subsidized life insurance plan
• 401(k) with a 4% company match
• Equity option plan
• Monthly stipend for eligible health and wellness spending
• In-office meals via DoorDash credit
• Team and company offsites, both domestic and international

About the company

Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. The company is a Visa and Mastercard Principal Member that delivers secure, scalable infrastructure for moving money via stablecoins.