Account Manager | Strategic

The role

You will drive strategy, growth, and health for a book of 8–12 strategic Enterprise customers. You will own long-term relationships, maintain and grow revenue, and drive product adoption.

What you will do

• Own a portfolio of 8–12 strategic Enterprise customers for retention, expansion, and account health
• Maintain and grow revenue and usage by identifying and executing upsell and cross-sell opportunities
• Build and execute detailed account and territory plans including QBRs and executive reviews
• Lead customer conversations including status calls, roadmap discussions, and upsell conversations
• Own end-to-end execution of renewals and expansions from discovery to commercial negotiation
• Serve as a product expert to recommend solutions that save customers time and money
• Partner cross-functionally with Product, Design, Engineering, Sales, CSMs, and Solutions
• Provide structured feedback to product and leadership teams to shape the roadmap
• Navigate and align internal and external stakeholders including C-suite executives
• Use data and analytics to inform strategy and monitor account performance

Required qualifications

• 9+ years of experience as a Account Manager or Account Executive
• 3+ years managing strategic Enterprise accounts (2,500+ employees or Fortune 1000) with proven commercial ownership
• Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products
• Demonstrated success negotiating and closing complex six-figure renewals and upsells
• Ability to understand and communicate complex product workflows, integrations, and technical configurations
• High fluency in financial value drivers
• Deep sense of ownership with the ability to build processes, playbooks, and documentation from 0→1
• Strong executive communication and storytelling skills
• Consistent track record of hitting or exceeding revenue targets in fast-paced environments
• Operates with urgency, grit, and ownership
• Willingness to travel for customer on-sites, events, and internal team summits

Nice to have

• Experience in financial services sales or selling to finance teams
• Experience at a high-growth startup

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed at Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more

About the company

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. They automate how over $275B in annualized spend flows in and out of 85,000+ companies.