Tech Lead and Manager (TLM), Production Engineering

The role

You will act as a hands-on player-coach leading and growing a high-performing engineering team. You will build and operate critical infrastructure across compute, storage, messaging, and observability stacks.

What you will do

• Build, coach, and grow a high-performing team
• Set technical direction for your team's domain
• Build and operate critical infrastructure across compute, storage, messaging, and observability stack
• Drive architectural change and propose solutions for reliability or scalability issues
• Partner with product teams at the design phase
• Build Ramp's next level of scale through cellular architecture
• Enable AI-native engineering by partnering with product teams on AI infrastructure patterns
• Build developer tooling and self-service infrastructure
• Participate in on-call rotation
• Lead cross-team architectural reviews and company-wide reliability initiatives

Required qualifications

• 8+ years of software engineering experience
• Track record of shipping high-quality architectures for critical systems
• Staff+-level technical leadership experience
• Experience managing, mentoring, and developing engineers
• Sustained hands-on engineering track record
• Hands-on experience building and operating distributed systems at production scale
• Strong software engineering fundamentals
• Experience with at least one major cloud provider
• Familiarity with observability and reliability practices
• Track record of delivering through cross-functional coordination
• Comfortable using AI tooling and coding agents

Nice to have

• Experience with cellular or multi-tenant architecture patterns
• Prior work on workflow orchestration systems (Temporal)
• Contributions to developer experience or internal platform tooling
• Experience in fintech, payments, or regulated industries (FedRAMP, SOC 2)

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you (US)
• One Medical annual membership (US)
• 401(k) with employer match (US)
• Fertility HRA up to $10,000 per year (US)
• Parental leave up to 16 weeks or 8 weeks at 100% pay (US, Canada, UK)
• Pet insurance (US)
• In-office perks: lunch, snacks, drinks, and more (US)

About the company

Ramp is building smart infrastructure for finance teams to automate business spend. The company builds systems that authorize payments, flag risk, categorize spend, and close books.