Manager, Customer Activation, Mid-Market

The role

You will manage a group of 6-8 CSMs in the Mid Market portfolio. You will develop implementation best practices, coach direct reports, and build scalable customer activation motions.

What you will do

• Manage a group of CSMs to drive onboarding and product activation
• Oversee daily activities and quota performance management of CSMs
• Refine best practice playbooks and optimize systems and processes
• Develop and execute career development and leadership plans for direct reports
• Provide daily 1:1 mentoring, coaching, and enablement sessions
• Act as a voice of the customer to retain and expand the Mid Market segment
• Build and leverage internal AI tools and Salesforce dashboards
• Report on team performance and forecast to senior leadership
• Represent the CSM team cross-functionally with other departments

Required qualifications

• 5+ years of implementation, CSM or AM experience as an individual contributor
• 3+ years of experience building and leading implementation or CSM teams
• Proven success in fast-paced, results-oriented GTM environments
• Ability to translate company strategy into team-level priorities
• Ability to coach teams on selling the full platform and driving multi-product adoption
• Track record of building repeatable playbooks and optimizing systems
• Strong collaboration and influencing skills across GTM teams
• Comfort with and curiosity about AI tools and AI-driven process transformation
• Strong understanding of customer financial workflows including AP/AR, spend controls, and month-end close
• Proficiency in Salesforce, Looker, and Excel

Nice to have

• CPA or equivalent accounting certification
• Deep working knowledge of accounting software (e.g. NetSuite, QuickBooks, Xero, Sage)
• Experience with financial services sales or selling into finance and accounting personas
• Experience at a high-growth startup in an enterprise or mid-market customer success environment
• Familiarity with contribution profit models or usage-based revenue metrics
• Experience leading teams through AI adoption or workflow automation initiatives

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more

About the company

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. They automate how over $275B in annualized spend flows in and out of 85,000+ companies.