Senior Scaled Customer Activation Manager | Canada

Toronto, ON, Remote. Posted 3 months ago

The role

You will own the onboarding, activation, and early growth of self-service customers. You will drive efficient onboarding at scale and partner with the Product team to address customer feedback.

What you will do

Drive efficient, thorough, and complete onboarding of new Ramp customers at scale
Own micro-SMB and SMB accounts 1:1 to ensure onboarding within 60 days and less than 2 calls
Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
Partner with the Product team to ensure customer feedback and pain points are heard and prioritized
Identify areas to automate and scale the onboarding process
Maintain an industry-leading satisfaction rate with customers

Required qualifications

Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization
Exceptional project management and time management skills
Excellent verbal and written communication skills
Desire for ownership and growth in the role over time
Proven track record of meeting weekly or monthly KPIs
Experience owning a high-volume book of business of 100+ customers at a time
Ability to anticipate customers' needs and position product solutions accordingly

Nice to have

Experience with accounting software (e.g., Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
Experience with financial services sales
Experience at a high-growth startup

Benefits

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health

About the company

Ramp builds smart infrastructure for finance teams to automate spend, authorize payments, flag risk, and close books. The company serves over 85,000 companies.