Customer Activation Manager | Accounts Receivable

The role

You will own customer-facing implementation and adoption plans for Ramp Accounts Receivable. You will help finance teams make invoicing, unpaid balance follow-up, payment matching, and accounting handoffs repeatable.

What you will do

• Discover how customers create invoices, follow up on unpaid balances, match payments, handle exceptions, and update accounting records.
• Choose a practical first workflow with the customer and lead the plan from setup through first use, training, and repeat adoption.
• Align Controllers, AR operators, account teams, and technical partners on prerequisites, responsibilities, decisions, and timelines.
• Identify and resolve adoption blockers.
• Escalate payment-matching or accounting integration issues with clear evidence and context.
• Communicate customer progress and value in terms of time saved, visibility, and a more reliable invoice-to-cash process.
• Document customer learnings in reusable discovery, onboarding, and handoff practices.

Required qualifications

• Roughly 3+ years of relevant experience in customer success, onboarding, implementations, or a related customer-facing role
• A record of personally leading post-sale implementation or workflow adoption from discovery through first use and continued use
• Ability to map a finance workflow, find manual handoffs or blockers, and turn the findings into a practical customer plan
• Clear communication with finance stakeholders and cross-functional partners, including ownership of next steps and thoughtful escalation
• Comfort working without a mature playbook and improving the process for future customers

Nice to have

• Direct experience with accounts receivable, invoicing, billing, collections, cash application, or payment matching
• Familiarity with accounting software, ERP integrations, or accounting-system handoffs
• Experience in finance software or with finance-led customer implementations

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed at Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more

About the company

Ramp builds smart infrastructure for finance teams to automate payments, risk flagging, spend categorization, and closing books. They serve over 85,000 companies.