Customer Activation Manager | Mid-Market

The role

You will own a book of approximately 45 mid-market customers to drive workflow transformation and agentic workflow adoption. You will lead customers through the implementation journey and build change management strategies to ensure measurable business outcomes.

What you will do

• Lead mid-market customers through the full transformation journey
• Build and own the change management strategy for each account
• Quantify and communicate Ramp's impact in financial terms
• Run stakeholder management across multiple layers of a customer org
• Use AI tools daily to prepare for calls and build materials
• Help customers understand and adopt Ramp's agentic finance capabilities
• Partner with Account Executives and Technical Consulting for implementations
• Bring customer insight back to Product to shape evolution

Required qualifications

• 5+ years of customer-facing experience in customer success, consulting, or implementations
• Proven track record of driving customer outcomes and exceeding goals
• Ability to drive workflow adoption and navigate stakeholder resistance
• AI fluency as a daily habit
• Ability to communicate impact in financial terms
• Technical acumen regarding integrations, APIs, and workflow architecture
• Success in fast-paced, results-oriented GTM environments
• Strong collaboration and influencing skills across GTM teams

Nice to have

• Experience helping customers adopt AI-powered or agentic workflows at scale
• Exposure to FP&A, accounting software ecosystems, expense management, or CFO-adjacent workflows
• Demonstrated commercial impact with specific metrics
• Background at an AI-first or AI transformation company
• Management consulting background
• High-growth or startup experience

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed at Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more

About the company

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. They automate how over $275B in annualized spend flows in and out of 85,000+ companies.