Product Operations Specialist | Procurement

The role

You will build and scale workflows for Ramp Procurement to improve requester and approver experiences. You will use AI tools to improve release management, collect customer feedback, and ship product improvements.

What you will do

• Own the voice-of-customer loop for Procurement
• Partner with Product, Engineering, and Design to translate feedback into requirements
• Own launch operations for new Procurement features
• Directly ship product improvements using AI tools
• Use AI to automate processes and build products
• Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation

Required qualifications

• 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS
• Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
• Ability to translate qualitative feedback into crisp requirements and operational processes
• Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
• Strong problem solving, prioritization, and communication skills
• Experience using AI tools (e.g., Claude Code) to accelerate work and make product improvements

Nice to have

• experience with procurement, intake and approval workflows, spend management, or financial operations

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed at Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more

About the company

Ramp builds smart infrastructure for finance teams to automate spend, authorize payments, and close books. The company serves over 85,000 companies.