Customer Activation Manager, Scaled

The role

You will own the onboarding, activation, and growth of self-service customers. You will drive efficient onboarding for micro-SMB and SMB accounts and partner with the Product team to relay customer feedback.

What you will do

• Drive efficient, thorough, and complete onboarding of new Ramp customers at scale
• Own micro-SMB and SMB accounts 1:1 to ensure onboarding within 60 days and less than 2 calls
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
• Partner with the Product team to ensure customer feedback and pain points are prioritized
• Identify areas to automate and scale the onboarding process
• Maintain an industry leading satisfaction rate with customers

Required qualifications

• Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization
• Exceptional project management and time management skills
• Excellent verbal and written communication skills
• Desire for ownership and growth in the role over time
• Proven track record meeting weekly or monthly KPIs
• Experience with owning a high volume book of business of 100+ customers at a time
• Ability to anticipate customers' needs and position product solutions accordingly

Nice to have

• Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience with financial services sales
• Experience at a high-growth startup

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed at Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more

About the company

Ramp builds smart infrastructure for finance teams to automate spend, authorize payments, flag risk, and close books. The company serves over 85,000 companies.