Senior Customer Activation Manager | Partnerships

The role

You will guide partner-sourced customers through implementation and workflow adoption. You will manage a book of approximately 80 customers and help them adopt Ramp's AI and agentic finance capabilities.

What you will do

• Guide partner-sourced customers from implementation through ongoing workflow adoption.
• Build a change management plan for each account.
• Help CFOs and Controllers measure Ramp's impact.
• Manage relationships across the customer's organization.
• Use AI to prepare for calls, build materials, and synthesize data.
• Help customers evaluate and adopt Ramp's agentic finance capabilities.
• Work with Channel Partner Managers, Partner Consulting, Account Executives, and Technical Consulting.
• Share recurring customer needs, product gaps, and feedback with Product.

Required qualifications

• 5+ years in customer success, consulting, implementations, or a similar customer-facing role.
• Experience driving workflow adoption and managing organizational change.
• Regular, hands-on use of AI to prepare for calls, synthesize information, create customer-facing materials, and automate repetitive tasks.
• Ability to build a business case for workflow changes and explain financial impact to CFOs and Controllers.
• Technical depth to work with Product and Engineering on integrations, APIs, and workflow design.
• Success in a fast-paced GTM environment, ideally at a SaaS or fintech company.
• Strong collaboration skills to work across Sales, Product, Operations, and other GTM teams.

Nice to have

• Experience helping customers adopt AI-powered or agentic workflows.
• Familiarity with FP&A, accounting platforms such as NetSuite, Sage, QuickBooks, or Xero, expense management, or other finance workflows.
• Measurable results in expansion, retention, or time to value.
• Experience at a company where AI was central to the product or how the team worked.
• Experience managing 50+ customers at once.
• Experience working with third-party partners or consultants on customer activation and new use cases.
• Experience in a high-growth company or startup.

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed at Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more

About the company

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. They automate how over $275B in annualized spend flows in and out of 85,000+ companies.