Customer Activation Manager | Enterprise

New York, NY (HQ), Remote. Posted 19 months ago

The role

You will lead enterprise customers through transformation journeys from implementation to agentic workflow adoption. You will build change management strategies, manage C-suite relationships, and communicate financial impact to CFOs.

What you will do

Lead enterprise customers through the full transformation journey
Build and own the change management strategy for each account
Quantify and communicate Ramp's impact to CFOs and Controllers
Run executive-level stakeholder management across customer organizations
Use AI tools daily to prepare for calls and build materials
Help customers adopt Ramp's agentic finance capabilities
Partner with Account Executives and Technical Consulting for implementations
Bring customer insight back to Product to shape evolution

Required qualifications

Enterprise change management experience
ERP system fluency (NetSuite, SAP S/4HANA, Workday, Sage Intacct, or similar)
AI fluency as a daily habit
Financial impact communication
Technical acumen regarding integrations, APIs, and workflow architecture
7+ years in enterprise customer success or implementations

Nice to have

Agentic workflow experience
Finance domain depth
Demonstrated commercial impact
Background at an AI-first or AI transformation company
High-growth or startup experience
C-suite relationships built and maintained independently

Benefits

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed at Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more

About the company

Ramp builds smart infrastructure for finance teams to automate spend, authorize payments, and close books. The company serves over 85,000 companies.