Director, Brand Operations

New York, NY (HQ), Remote. Posted 3 months ago

The role

The Director of Brand Operations will build an operating system of processes, milestones, and cross-functional coordination for the Brand team. This role focuses on how creative work gets produced and aims to remove bottlenecks and organizational complexity.

What you will do

Own and build the operating system for how Brand's creative gets produced.
Build the brand operating system including processes, milestones, and ways of working.
Diagnose and fix bottlenecks across functions.
Protect creatives from org swirl by absorbing cross-functional complexity.
Automate with AI to streamline work flows and cut manual overhead.
Partner with creative leads to make operations and creative complementary.
Act as Brand's ambassador to the rest of Ramp by scoping incoming work.

Required qualifications

Exceptional organization to hold 20+ live workstreams.
Cross-functional root-cause instinct to fix tangled, multi-team workflows.
Track record of building systems and automation using tooling and AI.
Metrics-driven approach to instrument delivery.
Hands-on, lean leadership.
A bias for better ways of working.
An operator-first profile from product ops, biz ops, GTM ops, finance ops, or chief-of-staff backgrounds.

Nice to have

Experience scaling an in-house creative or content studio in a high-growth environment.
Experience building AI-assisted operational workflows.

Benefits

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (US)
One Medical annual membership (US)
401(k), including employer match on contributions made while employed at Ramp (US)
Fertility HRA (up to $10,000 per year) (US)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (US)
Pet insurance (US)
In-office perks: lunch, snacks, drinks, and more (US)

About the company

Ramp builds smart infrastructure for finance teams to automate spend, authorize payments, flag risk, and close books. The company hires people with high agency and high urgency to build systems that manage billions.