Customer Activation Manager | AI Spend

The role

You will guide customers through technical activation for AI Spend Management and Router. You will lead customer implementation planning and connect developers and AI administrators with Finance needs.

What you will do

• Lead customer discovery and implementation planning.
• Read API documentation and request/response evidence to investigate setup issues.
• Help technical and finance stakeholders understand AI usage, costs, and governance choices.
• Coordinate with Sales, Customer Success, Technical Solutions, Product, and Engineering on integrations.
• Guide customers from a working connection to a useful usage-review or governance workflow.
• Capture recurring questions and failure patterns in customer guidance and internal playbooks.

Required qualifications

• 4+ years of relevant experience in technical customer success, technical account management, implementations, solutions consulting, or a related customer-facing role.
• Experience owning technical customer launches from handoff through verified first use and sustained adoption.
• Ability to read API documentation and reason through request/response evidence, authentication, permissions, and integration issues.
• Working knowledge of multiple AI providers and the customer tradeoffs around capabilities, cost, latency, reliability, usage limits, and data handling.
• Ability to communicate credibly with developers or AI administrators and plainly with Finance leaders.
• Comfort solving unfamiliar problems, escalating with useful evidence, and building a repeatable process.

Nice to have

• Experience with AI gateways, model routing, provider integrations, token usage, AI spend controls, or API-key governance.
• Post-sale implementation experience at an AI-first or developer-facing software company.
• Coding literacy or experience partnering with Solutions or Engineering teams on customer integrations.

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed at Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more

About the company

Ramp builds smart infrastructure for finance teams to automate spend, authorize payments, flag risk, and close books. The company serves over 85,000 companies.