Customer Activation Manager, Commercial

The role

Customer Activation Managers implement Ramp's products for newly closed customers. You will manage onboarding projects and define customer strategy to ensure customers realize value quickly.

What you will do

• Ensure fast, thorough, and complete onboarding of new Ramp customers
• Partner with Commercial Account Managers to educate customers on functionality and best practices
• Work with new customers to understand current workflow, pain points, and obstacles to rollout
• Drive revenue by preventing implementation delays and selling the value of implementation
• Become an expert in the full range of integration and configuration options for Ramp's products
• Partner with the product team to ensure customer feedback is reviewed and prioritized
• Balance and own multiple priorities supporting implementation, follow-up, and proactive outreach
• Participate in hiring decisions, including interviewing, selection, and onboarding of new team members
• Develop and maintain policies, procedures, and best practices for implementation and onboarding workflows

Required qualifications

• Minimum 3 years of experience in customer success, account management, or product operations in a B2B organization
• Exceptional project management and time management skills
• Excellent verbal and written communication skills
• Desire to learn the product inside out and communicate it effectively
• Proven track record of exceeding quota and/or outperforming key target metrics
• Ability to anticipate customers' needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast-paced environment

Nice to have

• Bachelor's degree from an accredited university
• Experience with Accounting Software (e.g., Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience with financial services sales
• Experience at a high-growth startup

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed at Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more

About the company

Ramp builds smart infrastructure for finance teams to automate spend, authorize payments, and close books. The company serves over 85,000 companies.