Enterprise Customer Activation Manager | Bill Pay & Procurement

The role

The Enterprise CSM, Bill Pay & Procurement Specialist ensures upmarket customers unlock value from AP Automation and Procurement products. You will guide customers through implementation, configure workflows, and help operationalize tools to drive efficiency and compliance.

What you will do

• Lead Enterprise customers through end-to-end onboarding of Ramp Bill Pay and Procurement
• Educate customers on AP workflows, procurement best practices, approval logic, vendor management, and policy configuration
• Identify implementation blockers and reinforce the value of adopting solutions
• Understand customer AP, purchasing, and approval processes to recommend improvements
• Become knowledgeable in Ramp's Bill Pay and Procurement capabilities
• Troubleshoot customer issues and partner with Product and Engineering
• Provide structured feedback to Product to inform roadmap prioritization
• Manage multiple customer activations, timelines, and communications

Required qualifications

• 5+ years of experience in Customer Success or Implementations for products supporting AP and/or Procurement functions
• Strong project management and time management skills
• Excellent verbal and written communication skills
• Experience partnering with technical teams to share feedback and troubleshoot
• Ability to quickly learn a product deeply and articulate the why behind product decisions
• Strong record of meeting or exceeding performance metrics
• Ability to anticipate customer needs and position product capabilities proactively
• Comfort operating in a fast-paced, high-growth environment with evolving processes

Nice to have

• Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)
• Background in financial services, Fintech, or SaaS implementations
• Experience at a high-growth startup

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (US)
• One Medical annual membership (US)
• 401(k), including employer match on contributions made while employed at Ramp (US)
• Fertility HRA (up to $10,000 per year) (US)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (US)
• Pet insurance (US)
• In-office perks: lunch, snacks, drinks, and more (US)

About the company

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. They automate how over $275B in annualized spend flows in and out of 85,000+ companies.