Manager, Fraud Operations

The role

You will build and lead a team of Fraud Operations Specialists to execute fraud detection and prevention strategies. You will use data and analytics to improve operational efficiency and collaborate with cross-functional teams to develop risk tooling and policies.

What you will do

• Manage and build a team of Fraud Operations Specialists
• Review alerts, conduct investigations, and recover funds
• Develop understanding of risk management policies across all products
• Partner with Product, Engineering and Data Science teams to build risk tooling
• Partner with risk strategy teams to create a closed loop process
• Leverage data and analytics to prioritize solutions
• Research emerging fraud trends to innovate decisioning systems and policies
• Coordinate and respond to incidents through on-call duties
• Partner with Customer Support to educate on fraud prevention best practices

Required qualifications

• Minimum 8 years of experience in risk management including account takeovers and a broad range of payment related fraud
• Minimum 2 years of experience building and managing teams
• Strong background in process development and improvement
• Investigative and critical thinking skills
• Excellent written and verbal communication skills
• Experience integrating AI into your daily work
• Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries

Nice to have

• Experience with Regulation E, NACHA & Visa Core rules and regulations
• Experience with Zendesk and Retool
• Experience in high growth startups

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed at Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more

About the company

Ramp builds smart infrastructure for finance teams to automate spend, authorize payments, flag risk, and close books. The company serves over 85,000 companies.