Ramp

Manager, Scaled Customer Activation Strategy & Operations

San Francisco, CA, Remote. Posted 4 months ago

The role

This leader will design, operationalize, and lead programs to activate, retain, and grow micro-SMB customers. The role involves managing a team of 6–8 Scaled Customer Success Managers and partnering with Product, Growth, and Data teams.

What you will do

  • Own and evolve self-service onboarding and activation strategy
  • Use data to diagnose activation bottlenecks and build dashboards
  • Partner with Product to improve activation features and automation
  • Lead customer education programs including group trainings and video content
  • Improve systems and team efficiency through automation and AI initiatives
  • Design, launch, and iterate scaled CS programs
  • Manage, coach, and develop a team of 6–8 Scaled Customer Success Managers
  • Drive team performance across activation, expansion, and CSAT targets
  • Hire, train, and enable team members
  • Partner cross-functionally to align scaled strategy with company goals

Required qualifications

  • 4+ years in consulting, CS operations, revenue or business operations, or strategy within high-growth B2B SaaS
  • 2+ years of people management experience leading high-performing CS or operations teams
  • Proven success building or optimizing scalable programs and processes
  • Strong analytical skills to turn data into dashboards and operational insights
  • Skilled at cross-functional leadership and influencing senior stakeholders

Nice to have

  • Customer-facing or quota-carrying experience with a track record of exceeding goals
  • Experience building education content, webinars, or scaled training programs

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
  • One Medical annual membership
  • 401(k), including employer match on contributions made while employed by Ramp
  • Fertility HRA (up to $10,000 per year)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
  • Pet insurance
  • In-office perks: lunch, snacks, drinks, and more

About the company

Ramp builds smart infrastructure for finance teams to automate spend, authorize payments, and close books. The company serves over 85,000 companies.