Fraud Operations Specialist

The role

You will safeguard the company and customers by analyzing account applications and activity to identify and mitigate fraud risks. This role involves investigating fraud alerts, managing card disputes, and collaborating with internal and external stakeholders.

What you will do

• Analyze new account applications to detect potential fraud patterns.
• Evaluate transactional activity to identify anomalies.
• Investigate alerts of first-party and third-party fraud.
• Investigate and facilitate customer card disputes.
• Use AI tools and automation to streamline investigations.
• Collaborate with internal teams like Credit Risk, Compliance, and Customer Support.
• Communicate with customers to verify account activity and resolve disputes.
• Liaise with financial institutions and law enforcement.
• Stay updated on emerging fraud trends and regulatory requirements.
• Perform root cause analyses and document control breakdowns.

Required qualifications

• Minimum 2 years of experience in fraud prevention or investigations
• Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
• Excellent collaboration, written and verbal communication skills

Nice to have

• Experience with NACHA rules and regulations
• Experience with card network rules and regulations, including dispute and chargeback processes
• Experience with funds recovery processes, including hold harmless letters and ACH recalls
• Experience in high-growth startups
• Experience integrating AI into your daily work
• Knowledge of SQL or Python

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed at Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more

About the company

Ramp builds smart infrastructure for finance teams to automate spending, risk flagging, and closing books. The company serves over 85,000 companies.