Travel Operations Lead

The role

You will own the operational side of TMC partnerships for Ramp Travel and Juno. You will build playbooks for partner implementation, troubleshoot integration data flows, and manage the travel support experience.

What you will do

• Build and refine the playbook for standing up new TMC partners
• Work with engineering to take TMCs from signed partnership to first live customer
• Build playbooks for adding mutual customers and new points of sale
• Support CSMs with TMC-specific setup during rollouts
• Investigate booking, payment, or data flow issues with engineering
• Train TMC agents to use dashboards and ensure workflows fit their tools
• Create SOPs for TMC agents to ensure top tier support
• Keep TMC partners updated on product changes
• Track and analyze data to measure travel support quality
• Identify automation opportunities for playbooks and work with product and engineering

Required qualifications

• 5+ years in implementation, partner operations, technical consulting, or a similar partner- or customer-facing technical role
• Corporate travel domain experience, such as working at a TMC or with GDSs (Sabre, Amadeus, Travelport), NDC content, or travel mid- and back-office systems
• Technical fluency to troubleshoot integrations and data flows across systems
• Experience managing external partners or vendors
• Experience working cross-functionally with customer success, product and engineering
• Strong written communication
• AI fluency as a daily habit
• Thrives in ambiguity and fast-paced environments

Nice to have

• Technical fluency with APIs, integrations, debugging, or data analysis
• Experience in B2B SaaS, travel, fintech, or another operationally complex product

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (US)
• One Medical annual membership (US)
• 401(k), including employer match on contributions made while employed at Ramp (US)
• Fertility HRA (up to $10,000 per year) (US)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (US)
• Pet insurance (US)
• In-office perks: lunch, snacks, drinks, and more (US)

About the company

Ramp builds smart infrastructure for finance teams to automate spend, authorize payments, and close books. They serve over 85,000 companies.